Service Operations Management


Publisher : Pearson
Publisher Address : Pearson Education,Customer Services Department,Edinburgh Gate,Harlow,CM20 2JE
Publisher Website : http://www.pearsoned.co.uk/
Publisher Email : ereq@pearson.com
Published Date : Apr/12
 
Category
Hospitality, Leisure & Tourism
City/Country
Harlow/United Kingdom
ISBN 10
273740482
ISBN 13
9780273740483
Edition Number
4
 
 
 
Book Description

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

 
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